I cannot create a contract
Fix contract creation issues caused by a missing or incomplete provider record. Check that the direct provider exists first, uses the right identifier, and is linked consistently.
What this usually means
You are trying to create or complete a contractual arrangement before the direct ICT third-party service provider has been recorded first.
In the register, the contract does not stand on its own. It needs to link back to an identifiable provider record. If that provider record is missing, incomplete, or not the right one, the contract cannot be linked cleanly.
Why this happens
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The provider record has not been created yet.
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The wrong provider has been created, so the contract cannot point to the actual direct provider that signed the arrangement.
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The provider record is missing the identifier needed to use it consistently across the register.
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A duplicate provider record was created with a different identifier or naming pattern, so the contract is not linking to one clear provider record.
What to check and how to fix it
Check whether the direct ICT third-party service provider already exists as a provider record.
If it does not, create the provider record first before returning to the contract.
Check whether the provider record is for the party that signed the contractual arrangement directly with the financial entity.
If it is the wrong party, use or create the record for the direct provider instead.
Check whether the provider record includes the right identifier.
If the provider is a legal person established in the Union, use a valid active LEI or EUID, and where available both. If the provider is a legal person established outside the Union, use a valid active LEI. If the identifier is missing or wrong, correct that before creating the contract.
Check whether you already have the same provider recorded elsewhere under a slightly different name or identifier setup.
If you do, use one consistent provider record instead of splitting the same provider across duplicates.
Check the contract again and link it to the existing provider record.
If the provider now appears correctly, continue creating the contractual arrangement using that same linked record.
What happens next
Once the provider record exists and uses the right identifier, the contract should link to that provider normally. Save the contract again and keep reusing the same provider record for other linked rows instead of creating a new provider each time.