---
title: My provider costs and contract costs do not match
description: Check provider cost mismatches by comparing the same provider, scope, currency, reporting level, and linked contract records.
---

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# My provider costs and contract costs do not match

## Check provider cost mismatches by comparing the same provider, scope, currency, reporting level, and linked contract records.

#### What this usually means

You are usually comparing values that do not cover the same thing. `Annual Contract expense amount` is tied to one contractual arrangement, while `Annual ICT provider cost` covers the provider total for the relevant entities using that provider’s ICT services.

A mismatch can also mean the same cost has been reported more than once, some contract rows for that provider are missing, or the linked records do not use the same provider, currency, or reporting level.

#### Why this happens

1. You are comparing one contract amount with a provider total that covers more than one contract.
2. The same cost has been repeated across overarching, subsequent, or associated arrangements.
3. Related records do not use the same `ID code`for the provider.
4. The compared records use different `Financial reporting currency` values.
5. The provider total is missing one or more contract amounts that should be included.

#### What to check and how to fix it

**Check that you are comparing records at the same reporting level.**

If one value is at entity level and the other is at sub-consolidated or consolidated level, stop there and compare like with like before changing any amounts.

**Check the provider `ID code` on the contract rows and on the provider record.**

If the codes do not match, you are not comparing the same provider, so correct the `ID code` first and then review the totals again.

**Check `Financial reporting currency` on both the contractual arrangement record and the provider record.**

If the currencies differ, align the currency and amount first, then compare the values again.

**Check whether `Annual ICT provider cost` is meant to cover more than one `Contract reference ID`.**

If it is, do not force it to match one `Annual Contract expense amount`. Instead, compare the provider total to the full set of relevant contract amounts for that same provider.

**Check the `Contractual arrangement type` for the related contracts.**

If the same amount has been placed on both an overarching arrangement and its linked subsequent or associated arrangements, remove the repeated amount so the cost is reported once.

**Check whether any contract for that provider is missing from the comparison set.**

If one or more relevant `Contract reference ID` rows are missing, add or correct them before you compare the provider total again.

#### What happens next

Once corrected, the provider total and contract totals should reconcile when you compare the same provider, scope, reporting level, and currency. Recheck the affected records before your next validation, export, or submission.

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