What support is available?
How to reach our support team, what we can help with, and what falls outside support scope.
Covered on this page:
How to reach us
The primary support channel for Copla Registry is this help centre.
Most questions about how to use the platform, what to enter in specific fields, and how to fix validation errors are covered here.
If you cannot find what you need in the help centre, you can reach us by email.
Customers on larger plans also have access to a dedicated Slack channel and can arrange video calls with our team.
What our support team can help with
Our support team can help you understand what information needs to be submitted, what validation errors mean, and how to fix them.
If something in the platform is not working as expected, we can investigate and resolve it.
For questions about specific fields and what to enter, the help centre articles in Completing the Register cover every field in the platform in detail. The Troubleshooting section covers the most common errors and how to resolve them.
What falls outside support scope
Support covers platform usage and technical issues. It does not extend to regulatory judgement calls — questions about how to classify a function, whether a contract is critical, how to structure your group hierarchy, or how to interpret DORA requirements for your specific situation fall outside what our support team can advise on.
These questions require knowledge of your organisation's internal structure and regulatory context.
If you need this kind of hands-on guidance, we offer professional services separately from the platform subscription. Contact us to discuss what support is available.