Copla Registry
Knowledgebase of Copla's reporting tool for companies reporting their ICT third-party providers' registers of information under DORA.
Troubleshooting
- Record dependency and linking issues
- I cannot create a contract
- Register setup, reporting metadata, and form state issues
- Entity, branch, and group structure issues
- Service user, signing entity, and role confusion
- Identifier and code issues
- My provider identifier is being rejected
- Provider master-data and record availability issues
- Contract reference and arrangement issues
- My contract reference is being rejected
- Cost and cross-record consistency issues
- My provider costs and contract costs do not match
- Function and function identifier issues
- My function identifier is invalid
- Criticality, RTO, RPO, and special value issues
- Contract date, renewal, and termination issues
- My contract end date is being flagged
- Data storage, processing, and entry rule issues
- Supply chain, subcontractor, provider, and ultimate parent issues
- ICT service assessment issues
- Definitions template and option consistency issues
- Validation, export, and submission issues
- My file failed validation
- I got a status file but no detailed feedback file
- A record is highlighted, but the reason is unclear
- I cannot complete the export